Mastering difficult conversations

Employee appraisals, conflict discussions, formulating criticism, making and communicating unpleasant decisions – these are all challenging conversational situations that await us in our professional or private lives.
In-depth knowledge and skills in the areas of communication and conversation are the basis for conducting difficult conversations confidently and appropriately for the situation. With introductions to the basics of human communication and extensive practical exercises, the training seminar provides sufficient know-how to hold your own in difficult conversations and to develop or deepen your own authentic conversational style.

Contents
– Communication models
– Self-perception and perception of others
– Conversational situations
– Preparing for conversations
– Structuring and managing conversations
– Cooperation instead of confrontation
– Active listening and changing perspectives
– Asking the right questions
– Managing your own behavior
– Conversation analysis
– Composure exercises

The seminar is suitable for anyone who wants to be well prepared for difficult conversational situations, whether in a professional, social or private context.